KARRL

A Whatsapp post-purchase technical support assistant

The Client

The client needed to build a Whatsapp hosted chatbot for customer support, which would feature

  • Automatic purchase verification via email or order number
  • Troubleshoot technical issues across multiple products
  • Survey complex technical documentation
  • Support ticket creation and management
  • Separate context maintenance for open tickets
  • Support for multiple active tickets per user
  • Runs entirely within WhatsApp — no app download required

Services provided

  • Development of a smart post-purchase AI agent specialized in technical product support
  • Implementation of a Retrieval-Augmented Generation (RAG) system to enable context-aware, product-specific Q&A
  • Document ingestion and retrieval system for dynamic access to product manuals and support documentation
  • WhatsApp Business integration for direct customer interactions
  • Deployment of backend infrastructure to log and manage conversation history
  • Setup of databases for tracking user interactions and inquiries

Features

Onboarding

  • Onboarding via customer email or order number

  • KARRL fetches details and verifies product purchase

Troubleshooting

  • Step by step AI powered troubleshoot

  • Support for installation issues to manual lookups and tailored support.

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